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I just placed an order! When should I expect to receive it?
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I just placed an order! When should I expect to receive it?
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We process orders received before 2pm PST same day. We will email you a tracking number once your order has shipped from our warehouse. For most locations in the continental US, we suggest you allow 3-5 business days from shipment for your order to arrive.
Need your order more quickly? Select an expedited shipping option at checkout or call us at 206-365-4083 for more information.
Please note: Since the advent of the global pandemic and the corresponding rise in online sales, most carriers are no longer able to offer precise order delivery estimates. Please be patient.
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Do I have to use PayPal to order from Art Primo?
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Do I have to use PayPal to order from Art Primo?
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PayPal is the simplest way to checkout on our site, but we have other options if that's not your bag. Pay with a credit card by selecting "Credit Card, Debit Card or PayPal" and clicking "Confirm Order". On the next page, scroll down past the PayPal box to the credit card option and enter your payment information. Done and done!
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I would prefer not to enter my credit card information online, can I pay offline?
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I would prefer not to enter my credit card information online, can I pay offline?
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Sure thing! We are available by phone Monday-Friday from 9:30am-4:30pm. Give us a call at 206-365-4083 or email us with your phone number and the best time to reach you.
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I don't have a credit or debit card, and I don't want to use a money order because they take a while. Are there any other options for payment?
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I don't have a credit or debit card, and I don't want to use a money order because they take a while. Are there any other options for payment?
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If you don't have a bank-issued debit card or credit card, we recommend using Zelle, PayPal, or a pre-paid gift card. When checking out on mobile, you may also use Venmo.
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An item is missing from my order. What do I do?
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An item is missing from my order. What do I do?
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Don't worry, we're here to help! Email [email protected] with your order number and a list of the missing items plus pictures of what you received and the box or envelope your order arrived in. We'll take it from there.
Please note: Communications must be within seven (7) days of the order being received to qualify for reshipment.
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I'm placing an order for spray paint, can it be shipped via a method other than Ground Shipping?
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I'm placing an order for spray paint, can it be shipped via a method other than Ground Shipping?
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Due to Haz-Mat regulations, we are required to ship spray paint and other flammable items via ground shipping. However, we do offer expedited shipping options for an additional cost. For shipping quotes, please call our warehouse at 206-365-4083.
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I've been trying to track my order, but the link in my email didn't work. How can I track my order?
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I've been trying to track my order, but the link in my email didn't work. How can I track my order?
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If your tracking number isn't working, try copying and pasting the number into Google for better results. As a general guide, tracking numbers that start with the following pre-fixes are associated with these carriers:
1Z4Y.... UPS
910.... USPS
775.... FedEx
D100.... OnTrac
C111.... OnTrac
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What is your refund policy?
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What is your refund policy?
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We want you to enjoy your purchase. Due to the wide range of products we offer, refunds and returns are addressed on a case-by-case basis. Please call or email us with your order number and product issues for assistance.
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Do you ship internationally? How much is international shipping going to cost me, anyways?
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Do you ship internationally? How much is international shipping going to cost me, anyways?
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Definitely! We can ship almost all of our products internationally, provided they are NOT Haz-Mat or aerosol. At checkout, we will provide shipping estimates based on the weight of your package.
There is also an option for a Special Shipping Quote- the final cost is not $9.99; that amount is only a deposit on the eventual shipping total. If you select Special Quote, we will send you a bill for the balance of your shipping total before your order is processed.
Please note: Your payment to AP does not include taxes or tariffs that may be incurred via international shipping.
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How much time will delivery of my international order take?
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How much time will delivery of my international order take?
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Thanks for your order! We cannot estimate delivery times on international orders, but don't worry- your order is on the way.
Once your order has left the US mail system the tracking number we issue may stop updating. In that case, please contact your local mail carrier for an updated tracking number and any tariffs you may owe.
If you have further questions, please email [email protected]
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I received my order but I had to pay an additional customs fee. Why was I charged?
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I received my order but I had to pay an additional customs fee. Why was I charged?
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Depending on where you live, a VAT or brokerage fee may be applied to your shipment by customs upon arrival in the destination country. This tax is mandated by your local government and unfortunately, not something we have control over.
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How can I purchase an Art Primo gift card?
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How can I purchase an Art Primo gift card?
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We do not offer gift cards online, but we would be happy to assist you in putting a custom gift together. Simply email us with the amount you'd like to spend and information about the lucky recipient... we'll do the rest! If the giftee is an Art Primo customer, we can even reference their purchase history to find the perfect complement to their collection.
We do offer gift cards for our physical store location in Seattle, so if you’re local come on down.
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